HANDOV AI — CONTACT US
A human reads everything.
By phone — the easiest way
Call +44 (0)1473 943 220 from any phone and choose technical support. Describe the problem in your own words; a member of the team hears every ticket and replies to you on your next call.
By email
support@handovai.com — for subscriptions, refunds, PIN problems, Prison Delivery Packs, data requests, and anything else. We reply within one working day.
For family wellness questions about a relative's account, use the Family Dashboard at handovai.com/family first — it answers most questions instantly.
Prison staff
Prison staff verifying our number for a PIN list: call +44 (0)1473 943 220 and choose the staff option for a two-minute security summary, or email support@handovai.com with the subject "Prison staff enquiry" — it flags your message for priority handling, and a human replies within one working day.
Company
Handov AI is a trading name of SwiftShiftHoldings Limited, a private limited company registered in England and Wales. Company number 17239294. Registered office: Flat 36, 29 Merchant Street, London, NW2 8AP.