The plain-English version of the rules.

Handov AI provides access to an AI assistant over ordinary telephone calls. You buy a monthly subscription, we give you an 8-digit PIN, and you call +44 (0)1473 943 220 to use it. The service works on any phone and requires no internet connection on your side.

These terms are a contract between you and SwiftShiftHoldings Limited (trading as Handov AI), a private limited company registered in England, company number 17239294, registered office Flat 36, 29 Merchant Street, London, NW2 8AP. By buying a subscription or using the service, you accept them.

Subscriptions are billed monthly in pounds sterling and renew automatically each month until cancelled. Each renewal restores your monthly token allowance.

You can cancel at any time by emailing support@handovai.com or telling us on a call via technical support. Cancellation takes effect at the end of the current paid month — you keep access until then. We do not charge cancellation fees.

If a renewal payment fails, your subscription is suspended (your account and history are kept safe) and reactivates automatically when payment succeeds.

Tokens are the unit of usage: each minute of conversation costs 180 tokens. Token allowances reset on each monthly renewal and do not roll over. Tokens have no cash value, are not transferable, and cannot be refunded except as described in the Fulfilment Policy.

Bonus tokens earned through referrals are added to your balance immediately and follow the same rules.

Your PIN is your key to the service. Keep it private. You are responsible for use made with your PIN. If you believe someone else knows it, contact us and we will issue a replacement.

You must not use Handov for anything unlawful, to harm others, or to attempt to bypass the service's security or payment systems. Accounts that do so may be suspended without refund.

If you use Handov from a prison, you are responsible for following your establishment's rules, including adding our number to your approved call list before dialling.

Handov is an AI. It can be wrong. Nothing it says is professional medical, legal, or financial advice, and important information should always be verified. Handov is not an emergency service and cannot contact the emergency services for you.

We aim for the service to be available 24/7 but do not guarantee uninterrupted availability. Our total liability to you is limited to the amounts you have paid us in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

We may update these terms; the current version is always on this page and material changes are announced on the website. These terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales.